Frequently Asked Questions

Q. How long does it take to get my chart from the time I order it?

A. For the framed version, it usually takes about a week from the time we receive your family data until it is ready to ship. After we enter your family information into the chart we send you a PDF sample of the chart for your approval. A fast reply with your approval will help to ensure a faster turnaround time. Depending on where you are and how you want it shipped, the shipping can take anywhere from one day to one week. Standard shipping is UPS Ground. For the filled-in worksheet version, it usually takes 2-3 days for the chart to be ready to ship. As with the framed version, we will send you a PDF file for you to review and approve before we print the chart. Your fast response will help to ensure that you receive the chart quickly. For the blank worksheet version, the chart usually goes out the same day the order was received, or the next day depending on the time the order was received.

Q. How do I send you my family's information?

A. We need your information in GEDCOM file format, which most family history web sites and programs can create. Please see the program's Help file for information on how to create the GEDCOM file. An exception is To create a GEDCOM from information in, you will need to install a genealogy program that can pull the information from, then create the GEDCOM file from there. Fortunately, the process is not too difficult and there are many program that can receive the data. For a list of programs that interact with, go to, then choose the Windows or Mac OS X tab.

Q. What is a GEDCOM file?

A. GEDCOM is the acronym for "GE"nealogical "D"ata "COM"munication. It provides a standard, uniform format for sharing family information between different genealogical database programs. All genealogy software today can export and import GEDCOM files, so it has become the universal format for storing family history files.

Q. Is there anything special I need to do to ensure the GEDCOM data looks right in the chart?

A. The Ancestry Circle chart relies on your GEDCOM file for all of its information, so it's important that you prepare your GEDCOM file so that the names and links are exactly as you'd like them. The chart will display the names and relationships exactly as they appear in your GEDCOM file. To ensure that your chart comes out right, please check the spelling, capitalization, and the links prior to sending your GEDCOM file. When you send your GEDCOM file, please let us know the name of the person (or people) you'd like to appear in the center of the chart. Also, to be sure that we use the right person, please let us know the person's date of birth.

Q. Where do I send the GEDCOM file?

A. After ordering your Ancestry Circle you will receive a confirmation email from Ancestry Circle providing the details of your product order. After receiving that email (usually within minutes of placing your order), all you have to do is click the "Reply" button in your email program, "Attach" your properly prepared GEDCOM file to the email, type in the body of the email the names(s) and birthdate(s) of the person(s) you want to see in the center of the chart. Also, if you ordered a framed version, please specify the number of generations you would like to appear in your chart. Then just click "Send." We take care of the rest and in a matter of a few days you will receive your completed Ancestry Circle in the mail.

Q. Do you recommend that last names be in ALL CAPS?

A. No. Capitalized letters take more space and since the space for each name is limited it is much better to have just the first letter of each name capitalized. If the names in your GEDCOM file are in ALL CAPS, our process can change it to mixed case if you would like that.


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